Privacy Policy


At ANRZO (a brand under Angelz Group), customer trust is our foundation. We believe that transparency is essential to everyday modern luxury. This Privacy Policy carefully outlines how your personal information is collected, used, and protected when you visit or make a purchase from www.anrzo.com (the "Site").

 

  1. Personal Information We Collect When you visit the Site, we automatically collect specific information about your device to ensure a seamless browsing experience. This includes information about your web browser, IP address, time zone, and certain cookies installed on your device. As you browse, we also observe which pages or products you view, what websites or search terms referred you to us, and how you interact with our Site. We refer to this as "Device Information".

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device that often include an anonymous unique identifier.

  • Log Files: These track actions occurring on the Site, collecting data such as your IP address, browser type, Internet service provider, and date/time stamps.

  • Web Beacons, Tags, & Pixels: Electronic files used to record how you navigate our Site.

Additionally, when you make a purchase or attempt to make a purchase, we collect necessary details from you, including your name, billing address, shipping address, email address, and phone number. Please note: For your security, we do not store your credit card or sensitive payment details. We refer to this as "Order Information".

When we mention "Personal Information" in this policy, we are referring to both Device Information and Order Information. Please be aware that we are not responsible for the authenticity of the personal information or sensitive data supplied by you.

2. How Do We Use Your Personal Information? We use the Order Information primarily to fulfill any orders placed through the Site (processing payments, arranging shipping, and providing order confirmations). We also use this information to:

  • Communicate with you regarding your everyday jewellery needs.

  • Screen orders for potential risk or fraud.

  • Provide you with information or advertising relating to our pieces, in line with the preferences you have shared with us.

We use Device Information (specifically your IP address) to help us screen for potential risk, and more broadly to improve and optimize our Site—ensuring our digital experience feels as refined as our jewellery.

3. Sharing Your Personal Information We share your Personal Information with trusted third parties to help us operate our brand securely:

  • E-Commerce Platform: We use Shopify to power our online store. You can read how Shopify uses your data here.

  • Analytics: We use Google Analytics to understand how our community interacts with the Site. You can read how Google uses your data here, or opt-out here.

  • Legal Compliance: We may share your information to comply with applicable laws and regulations, respond to lawful requests for information, or otherwise protect our rights.

4. Behavioural Advertising We use your Personal Information to provide targeted advertisements that align with your aesthetic and interests. To understand more about targeted advertising, visit the Network Advertising Initiative (NAI).

You can opt out of targeted advertising here:

5. Do Not Track Please note that we do not alter our Site’s standard data collection practices when we detect a "Do Not Track" signal from your browser.

6. Your Rights & Consent Prior to creating an account or sharing your data, you always have the option to withhold your information and deny consent for its use. However, please note that doing so may restrict our ability to provide our goods and services to you.

  • Review & Update: To review, correct, or update the personal data you have provided, please email hi@anrzo.com with the subject line "Review/Changes of my Personal Data".

  • Withdraw Consent: You may withdraw your consent at any time by emailing hi@anrzo.com with the subject line "Withdrawal of Consent for my Personal Data". We will process these changes within 60 days of written receipt. Please note that withdrawing consent may result in the suspension of future services.

7. Data Retention When you place an order with ANRZO, we maintain your Order Information for our records to ensure ongoing customer support, unless you explicitly ask us to delete this information.

8. Agreement to Receive Communication By accepting our Terms of Service, you consent to receive communications from ANRZO across various channels (including SMS, WhatsApp/RCS, emails, and newsletters). These communications keep you informed about your orders, exclusive promotional campaigns, and brand updates.

9. Policy Changes We may thoughtfully update this privacy policy from time to time to reflect operational, legal, or regulatory changes, ensuring our practices remain transparent and modern.

Grievance Redressal Policy & Contact Us

At ANRZO, long-term trust matters more than anything else. To maintain absolute transparency and ensure your experience with our brand remains seamless, we handle all concerns with dedicated care and in compliance with the Information Technology Rules, 2011.

If you have any questions, privacy concerns, or wish to register a grievance, please reach out to our team. Upon receiving your email, we will immediately appoint a dedicated Grievance Officer to your specific case. This officer will personally investigate the matter, guide you through the process, and ensure your concerns are resolved efficiently and thoughtfully.

  • Email: hi@anrzo.com

  • Corporate Address: Angelz Group, 211, B Block, D.D.A., Shiv Vihar, Hastsal, New Delhi, India 110059

To maintain absolute transparency, this policy complies with all applicable Indian consumer laws. Last updated: March 5, 2026.